CHANGES HAVE GONE INTO EFFECT 09/09/2019.
SBDNC honors all exchanges based on the condition of all returned inventory. If the item is like new, SBDNC Apparel will exchange the item without charging for the shipment back. At this time, SBDNC Apparel only honors returns that are the following:
- Inventory arrives damaged, failing to exceed the expectation of the SBDNC Apparel staff.
- Inventory is not what the customer ordered based on the color and size.
SBDNC Apparel will NOT honor a return of a shirt/sweatshirt that does not fit based on the customer's body. However, SBDNC Apparel will honor an exchange or issue out a store credit. Customer is responsible for shipping the item(s) back to the SBDNC Apparel facility.
DUE TO COVID-19, ALL EXCHANGES are honored with a 21-Day Exchange Policy. The exchange goes into effect on the day the customer receives the package on the delivery date. On day 22, an exchange will not be allowed.
ALL EXCHANGES must be returned at the customer's expense; however, SBDNC Apparel will pay for the postage to be returned to the customer. Please contact firstname.lastname@example.org regarding all exchanges and where to send the apparel to.
If you have received your exchange and still unsatisfied with your purchase, you may request a store credit. The store credit will be in the amount of the original purchase minus the shipping cost and a restocking fee of $4.95.
STORE CREDIT will be used out at the original purchase price minus the shipping fees which are are non-refundable and hence not included as part of the store credit. Return shipping costs are the customer's responsibility.
Store Credit/Exchange Requirements:
- All items must be returned in same condition as sent. All apparel must not be worn, have any smell, soiled in any way, marked, or damaged.
- In the event that the returned item does not meet our inspection standards upon our retrieval, you will not receive the store credit.
SBDNC Apparel reserves the right to refuse any exchange of any item that does not meet our exchange policy standards.
PLEASE SEND ALL EXCHANGES TO THE FOLLOWING ADDRESS:
SBDNC Apparel • PO Box 16562 • Atlanta, GA 30321