CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses. Please contact us at email@example.com for any questions or concerns.
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite numbers and always make sure you are using the correct zip code and city. If under any circumstance we need to verify your mailing address, a staff member will contact you via text or email. Please contact us at firstname.lastname@example.org for any questions or concerns.
'RETURN TO SENDER'
Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be charged $10-$20 for reshipment. Returned packages aren't eligible for a refund. If you choose to receive a store credit, the amount of the purchase minus the shipping cost will be issued on a virtual e-card. The e-card expires in four (4) years from date.
ORDER CHANGES / CANCELLATIONS
We begin processing your order immediately upon receipt with our print partners. For this reason, we will not be able to cancel or change your order once you have submitted it.
ORDER PROCESSING/SHIPPING TIMEFRAME
All domestic orders are processed and shipped within 7-10 business days. All shipping is contingent on the carrier and the shipping time selected at checkout.
Please contact us at email@example.com or text us at 404-946-1842 for any questions or concerns. For all text communication, business hours are between 10AM-8PM EST Monday-Friday, 9AM-5PM EST Saturday. We are closed on Sunday.