EXCHANGE POLICY & SHIPPING POLICY
Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, December 1, 2021, all exchanges are allowed up to 14 businesses for size changes only, not design changes.You're more than welcome to request a store credit if you need one. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size. Please contact us at email@example.com for any questions or concerns.
CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses. Please contact us at firstname.lastname@example.org for any questions or concerns.
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite numbers and always make sure you are using the correct zip code and city. If under any circumstance we need to verify your mailing address, a staff member will contact you via text or email. Please contact us at email@example.com for any questions or concerns.
'RETURN TO SENDER'
Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be charged $10 for reshipment. Returned packages aren't eligible for a refund. If you choose to receive a store credit, the amount of the purchase minus the shipping cost will be issued on a virtual e-card. The e-card expires in four (4) years from date.
ORDER CHANGES / CANCELLATIONS
We begin processing your order immediately upon receipt with our print partners. For this reason, we will not be able to cancel or change your order once you have submitted it.
ORDER PROCESSING/SHIPPING TIMEFRAME
All domestic orders are processed and shipped within 4 to 7 business days. However, Due to COVID-19 safety precautions in our warehouse/print partners, orders may take an additional 5 to 10 business days to ship.
Please contact us at firstname.lastname@example.org or text us at 404-946-1842 for any questions or concerns. For all text communication, business hours are between 10AM-6PM EST Monday-Friday, 9AM-3PM EST Saturday. We are closed on Sunday.